RETURNS

CHRISTMAS EXCHANGE PERIOD

For your convenience, we have extended the period for returning purchases for an EXCHANGE or GIFT CARD CREDIT in the run up to Christmas. Items purchased after 15th November 2014 can be returned for a gift card credit or exchanged until 11th January 2015. Items must be in saleable condition and with a valid receipt.

Ellis Brigham Mail Order and Internet Returns Policy

With Ellis Brigham Mountain Sports, returns are hassle free. Should you be unhappy with the goods you have received and need a refund or exchange then you can either send it back to our mail order address (below), or if it is more convenient for you, you can return it to one of our nationwide retail stores.

If you're returning an item because it's unwanted, we ask that you pay for the cost of return carriage. All unwanted items must be new and unused, and with original labels attached, along with all receipts. If you're returning an item for an exchange, we will cover the cost of carriage on all full price items from standard post codes within the UK mainland (the normal exclusions apply). When you're arranging to return an item, we strongly recommend that you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Alternatively we can arrange to collect the item(s) from a UK address of your choice for a charge of £8. Just call 0161 743 3847 to arrange. Returns must be made within 21 days of receipt.

If you receive an item that’s damaged or faulty, you must let us know within 7 days of receipt. Failure to do so may mean that we can’t accept the return. In the case of faulty or damaged items, the customer will not be liable for any return carriage charge.

Refunds are usually issued within 2 working days of receipt, always in the same tender type as originally used. Any items received after the 21 day return period will be refunded to a gift card.

We regret that for Health & Safety reasons we are unable to accept returns of climbing hardware or underwear.
Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud or dirt. We regret that we are unable to process items that do not meet with these criteria.

Mail order returns address:
Ellis Brigham Mail Order
PO Box 491
Salford
M5 0AE

Ellis Brigham Mail order returns email address; returns@ellis-brigham.com

Sale Items

Sale items may be returned for an exchange or gift card credit only. Items must be returned within 21 days of purchase with a valid receipt; in a perfect, unused and suitable condition for resale, complete with any box or packaging.

Faulty Items

In order to comply with health and safety regulations, any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with the above criteria.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED