TSA Policy Page - Shippings, Returns, Guarantees, etc..
SHIPPING
All goods purchased on-line are shipped from our Manchester Mail Order department.
TSA / Ellis Brigham Ltd.PO Box 491, Salford, M5 0AE, UNITED KINGDOM. Tel. 0844 499 1414
Further information on carriage charges.
CREDIT CARD PAYMENTS
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a land line telephone number (not a mobile). Please note, we never disclose customer information to any third party. Prices on this site are in £/GBP (Great British Pounds) - for exchange rates please consult your bank or click here for an estimate.
CHRISTMAS GIFTS
Items bought as Christmas presents must be returned to us by 10th January 2010, unworn and with labels attached. Please make us aware at the time of ordering that the item is a gift for Christmas so that we may make a note of it on your order.
SIZE QUERIES
If you require advice regarding the selection of your correct size, please contact our Manchester mail order department on 0870 444 5555 or email mail.order@snowboard-asylum.com, and one of our helpful staff will be delighted to advise you. Sizes vary between different brands and styles but they always refer to body measurements not garment measurements.
ORDER CONFIRMATION & DELIVERY TIME
For swift mainland UK deliveries, we use Interlink Express, who deliver
bewteen 8am and 6pm Monday to Friday. Please note that a signature is always
required upon receipt. When we confirm receipt of your order, we will also let
you know the anticipated delivery date. This is usually 24 hours from the time
of dispatch (not from the time of your order) with Scottish deliveries taking
2-3 working days. We will quote on delivery for all overseas orders on a
individual basis.
SPECIFIC DELIVERY DATE REQUESTS
If you are ordering goods for a particular holiday departure date or as
a gift for a birthday etc, please inform us so we can make every effort
to meet this deadline. The last day we can accept orders for a pre
Christmas delivery is 13th December, orders made after this
date will be processed but we cannot guarantee delivery before the 25th.
BACK ORDERS
We carry one of the
largest stocks of mountain sports equipment, clothing and accessories in the
UK, however, despite our best efforts, particularly popular items can sell out
and when this is the case, we will inform you of the expected earliest delivery
date. Please inform us should you wish to cancel at any time.
MAIL ORDER RETURNS
(PLEASE CONTACT YOUR NEAREST STORE FOR OUR NON-MAIL ORDER RETURNS POLICY)
Any items which are returned for refund or exchange must be received back at our mail order
department within 14 days in a new and unused condition and with original
packing intact, along with all receipts and the fully completed Returns
Form.
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with this criteria.
Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type orininally transacted with AMEX customers receiving a cheque refund.
CUSTOMER'S RIGHT TO CANCEL
You have the right to cancel your order up to a maximum of 7 days from the day after you receive your order. You must notify us of this intent in writing by contacting us at: Ellis Brigham Ltd, PO Box 491, Salford, M5 4BE, Fax: 0161 743 3839, email: mail.order@snowboard-asylum.com. Any return postage costs are the responsibility of the customer.
EXCEPTIONS & GUARANTEE
Due to the very personal fitting implications inherent in the purchase of ski and snowboard boots, we recommend that you buy these goods in person at one of our
nationwide specialist shops.
If you do wish to purchase online, please make sure you have tried on the boots instore and have identified the product as suited to your aspirations. You must also complete our on-line checklist before the purchase can be completed.
We will hold our prices (errors or omissions excepted) until 1st February. We reserve the right to change our prices immediately if there is any change in the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items.
Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thouroughly test all hardware products on this site, it should be noted that descriptions of performance and suitibility are purely subjective.
LIABILITY STATEMENT
Climbing, mountaineering, hillwalking, skiing, snowboarding, canoeing, cycling and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Ellis Brigham Ltd. internet sites.
