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Delivery & Returns
UK Delivery
Next Day Delivery
Please note that you must place an order before 1pm from Monday to Thursday in order for it to be dispatched on a next day service. Because our standard courier service is not available over the weekend, next day orders placed after 1pm on Thursday will be dispatched on Friday for delivery on Monday, and orders placed between 1pm on Friday and 1pm on Monday will be dispatched on Monday for delivery on Tuesday. This service is only available to standard UK postcodes, as outlined in the table below.
UK Delivery Times
We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from one of our stores' stockrooms, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).
Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team free of charge on: 0808 164 8720 to discuss.
For all next working day delivery orders please place order before 1pm (GMT) Monday to Friday.
UK Delivery Methods
When you spend over £50, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use DPD Local and Royal Mail to deliver our parcels. If your parcel is small and of low value, it will be sent via Royal Mail Tracked 48, other items will be sent via courier. Gift Vouchers are sent by Royal Mail 1st class. You will receive an email from us once the parcel has been packed and then further tracking directly from the courier.
Mail Order Postage Charges for UK
Parcel / Destination
UK (excluding UK Islands)
Channel Islands, Isle of Man, Northern Ireland and BFPO
Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
If your address is in a VAT free area, e.g. Channel Islands, VAT will be removed from your order total before payment is made.
Specific Delivery Date Requests
If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc., please inform us in the Delivery Notes field when making your order so we can make every effort to meet this deadline.
Free Click and Collect In-store
You can choose this option for any product you see on our website. Add the item(s) to your basket and, once your order is complete, go to the basket page. Select Click and Collect as your delivery option, add your postcode and then you can choose the most convenient store to collect your order from.
You will receive an email confirming your order initially, and then a second message when your item is ready to collect. Items in stock at your chosen store should be available within 24 hours of ordering. If we have to source stock from another store or our warehouse then this will take between 2 and 5 days before being available to collect.
Items ready for collection will be held for 14 days in store. If you haven’t collected your order during this time then we will arrange for the item(s) to be returned to stock and process a refund for the goods.
Please note that only The North Face shops can only be selected when buying The North Face products.
International Delivery
Delivery timeframes for non-UK delivery vary depending on location, and take between 2 – 9 days. Similarly, non UK delivery charges start at £13 for Europe and go up to £30 for Southern hemisphere regions. For more detailed information please visit our international delivery page. Please note that the prices we quote on this page are for standard deliveries, i.e. parcel weight and size restrictions apply. For non-standard deliveries, e.g. skis and snowboards, our customer service team will contact you once you’ve placed the order to discuss any additional payment required.
Returns
In light of the Covid-19 Coronavirus pandemic, we have increased our returns offer from 21 days to 30 days.
Returns must be made within 30 days of receiving goods, and we will issue a refund within 7 working days of the goods being sent back to us. When you receive your order there will be a returns form inside, so please complete this and send back with the returned goods. Return carriage must be paid by the customer for unwanted goods, and we offer a variety of ways for you to make a return e.g. taking to one of our stores free of charge, or Post Office drop off for £2.50. For full details please visit our returns page.
