Christmas Delivery & Returns
The last day we can accept ONLINE orders for a guaranteed pre-Christmas UK delivery is 1pm Friday 21st December. We'll try our very hardest with orders placed after this date but they'll be at the mercy of product stock availability and our couriers. If Next Day Delivery is selected, we will try to prioritise these orders over others; however, the delivery is not guaranteed to arrive before Christmas. * Please call 0808 164 8720 for more info and live stock status.
Christmas Exchange Period
For your convenience, we have extended the period for returning purchases for a REFUND, EXCHANGE or GIFT CARD CREDIT. Items purchased after 12th November 2018 can be returned for a refund, exchange or gift card credit until 15th January 2019. Items must be in resaleble condition and with a valid receipt.
Next Day Delivery
Please note that you must place an order before 1pm from Monday to Thursday in order for it to be dispatched on a next day service. Because our standard courier service is not available over the weekend, next day orders placed after 1pm on Thursday will be dispatched on Friday for delivery on Monday, and orders placed between 1pm on Friday and 1pm on Monday will be dispatched on Monday for delivery on Tuesday. This service is only available to standard UK postcodes, as outlined in the table below.
UK Delivery Times
We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from one of our stores' stockrooms, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes. (For overseas destinations please see the chart below).
Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team free of charge on: 0808 164 8720 to discuss.
For all next working day delivery orders please place order before 1pm (GMT) Monday to Friday.
UK Delivery Methods
When you spend over £150, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use Interlink for standard delivery and UPS for oversized parcels (e.g. skis and snowboards). Gift Vouchers are sent by Royal Mail 1st class. For all Interlink, you will receive an automated email on the night of dispatch that allows you to track to the progress of the delivery. For UPS deliveries, you will receive an automated email once your parcel has been despatched.
|Mail Order Postage Charges for UK|
|Parcel / Destination||UK (excluding UK Islands)||Channel Islands, Isle of Man, Northern Ireland and BFPO||Scottish Islands*|
|Order Value Over £150||FREE||£12.00||£18.00|
|Order Value ≤ £149||£3.95||£3.95||£18.00|
- *HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
- Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
- Please note that a signature is always required upon receipt.
- If your address is in a VAT free area, e.g. Channel Islands, VAT will be removed from your order total before payment is made.
Particular Delivery Date Requests
If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc., please inform us in the Delivery Notes field when making your order so we can make every effort to meet this deadline.
Click and Reserve
You can choose this option for any product you see on our website. Add the item(s) to your basket and, once your order is complete, go to the basket page. Select Reserve In Store as your delivery option then click checkout and you can choose the most convenient store to collect your order from. The store list also displays whether or not the item is in stock and available for immediate collection, or if we need to send it there for you to pick up later (this can take up to 5 days). Payment is made in-store when you collect.