UK Delivery

Please note that you must place an order before 1pm from Monday to Thursday in order for it to be dispatched on a next day service. Because our standard courier service is not available over the weekend, next day orders placed after 1pm on Thursday will be dispatched on Friday for delivery on Monday, and orders placed between 1pm on Friday and 1pm on Monday will be dispatched on Monday for delivery on Tuesday. This service is only available to standard UK postcodes, as outlined in the table below.

Although most of our parcels are sent with DPD Local, we may encounter some disruption in and around the days of 26/08, 31/08, 08/09 and 09/09 for parcels sent using Royal Mail. If your parcel is sent with Royal Mail, it is usually on a Special Delivery or Tracked 48 service which Royal Mail suggest should be delivered on time. We are expecting any delays to be resolved by the following day and, if you have any queries, please contact the Customer Services team.

We only display items on the website that we currently have in stock. In most cases, stock can be taken from our main warehouse, and you will receive your item(s) within 2 working days from the point of placing an order. If we have to source the item(s) from one of our stores' stockrooms, this takes a little longer and delivery is usually within 3-5 working days. If you need your items by a particular date, please let us know by using the additional shipping notes.

Next working day delivery, morning delivery and weekend delivery may be available with a surcharge, depending on stock location and delivery post code. If this is required please call our customer service team free of charge on: 0808 164 8720 to discuss.

Last orders for pre-Christmas UK delivery is 1pm Tuesday 22nd December 2020, though this is subject to change under the circumstances.

When you spend over £50, delivery is FREE to standard UK addresses (includes Scottish Highlands). In the UK we use DPD Local and Royal Mail to deliver our parcels. If your parcel is small and of low value, it will be sent via Royal Mail Tracked 48, other items will be sent via courier. Gift Vouchers are sent by Royal Mail 1st class. You will receive an email from us once the parcel has been packed and then further tracking directly from the courier.

• *HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
• Shipping may take up to 2 days to deliver to Scottish Islands/Highlands
• Please note that a signature is always required upon receipt.
• If your address is in a VAT free area, e.g. Channel Islands, VAT will be removed from your order total before payment is made.
• Customer are responsible for the cost of all postage charges.

If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc., please inform us in the Delivery Notes field when making your order so we can make every effort to meet this deadline.

You can choose this option for any product you see on our website. Add the item(s) to your basket and, once your order is complete, go to the basket page. Select Click and Collect as your delivery option, add your postcode and then you can choose the most convenient store to collect your order from.

You will receive an email confirming your order initially, and then a second message when your item is ready to collect. Items in stock at your chosen store should be available within 24 hours of ordering. If we have to source stock from another store or our warehouse then this will take between 2 and 5 days before being available to collect.

Items ready for collection will be held for 14 days in store. If you haven’t collected your order during this time then we will arrange for the item(s) to be returned to stock and process a refund for the goods.